Some frequently asked questions.
Unfortunately, once your order is placed we are unable ti make any amendments. Please post your item to us for a refund. For more information about returning an item. Please visit our Returns and Refunds page.
Please email firstname.lastname@example.org, with your name & order number This will make it faster for our team to resolve your issue.
Unfortunately, we do not offer same day delivery. For all UK customers, your order will be delivered with DPD (2 to 4 days working days).
We accept all major credit and debit cards as well as Paypal and Apple Pay.
Only one discount code can be used at a time. If your promo code doesn’t work, please contact email@example.com before placing your roder. Once your order is complete we are no able to honour your discount code.
Input your promo code / voucher code at the point of payment.
We want to make shopping with us as easy as possible. If you’re unhappy with a purchase, return the unused product in its original packaging and with all labels attached, within 30 days for a full refund.
We aim to process returns within a day or receiving an item and will contact you immediately by email to confirm. If you have not heard from us within three working days of the expected delivery date at our warehouse, please contact us or your chosen delivery courier
Once we’ve received your item, a refund will be processed within 3 to 5 working days.